General

What are our minimum order quantities?

Minimum orders are generally noted.  Lead times are typically 10 business days from the time of order approval. More information may be obtained at the time the order is being processed.

What are our lead-times?

Our lead-times vary with the item. 10 working days is typical for most of our items, but other items will take longer. Once an item is specified we can provide additional information.

Please always let us know ahead of time if you have a special event deadline you are looking to meet so we can prioritize artwork, production, etc. accordingly!

How do I get started on a project?
Please call 904 874 8540 or send an email to action@keystonecustomproducts.com with information and graphics about the item/s of interest to you. We will respond promptly with helpful feedback.
What kind of art files do you need for reference?

We need 300 dpi files at print size for all of our custom products.
Some factories require vector files, so please include them if they are
available. We are glad to review available files with no obligation.

What if I can't find a product I'm looking for?

Simple! Call us at (904) 874-8540! Any promotional product you can think of, we can supply!

Service

Where will my order be shipped from?

Our factories are located all around the country. This information will be available at the time of your order.

What payment options are available?

We accept Visa and Mastercard only.

What is the average turnaround time on orders?

We pride ourselves on the efficiency of our suppliers. They are all well established manufacturers. They will handle your orders and proofs efficiently and produce them in 10 business days in most cases. Arrival estimates will accompany the proofs. Expedited delivery may be available.

Do you charge a setup fee?

In general, creating your design will be done for free, but each of our factories have fees which are generally noted.

I have a rough idea of what I want, can you help?

No problem! Our graphic designers love taking customer’s ideas and breathing life into them, and our services are free!

Will I see a sample before you run my order?

Although we don’t provide samples, we will send an electronic proof of your artwork before we begin production. This proof will show you ink colors, image sizes, and general placement. We will not begin production on your order until we have your approval of this proof.

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Ready to order?

Contact Us

Our team of promotional product experts are standing-by waiting to take your call. We pride ourselves in our customer service, and making your life easier by taking all the design work off your hands. And we NEVER take a credit card before you are ready to place your order! Call us TODAY!

Phone

(904) 874-8540

Fax

(800) 650-1604

Get in touch

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